T-Mobile’s Team of Experts to the Rescue..
Customer service is kind of a big thing worldwide. Not only do people from all over have to deal with customer service representatives on an almost daily basis but chances are, most have also worked in the CS field themselves. This is true for me personally, which is why I tend to be simultaneously more understanding/hard on customer service reps that I deal with in my day to day dealings.
I do this because, yes, I know how hard the job can be on ones sanity but also because I know there are ways to make the customer happy without being needlessly difficult. I’ve been on both ends of the spectrum so believe me when I say I know where customers AND customer service reps are coming from! All of that being said, I’m not afraid to admit that I do my fair share of complaining about customer service when it warrants complaint. Having been on both ends of the spectrum as I mentioned, I try my best to cut companies slack as well as their workers but there are times when customer service is blatantly disregarded and workers are just sailing through their day.
This is something I really noticed when signing up with our current cable company. I know, complaining about a cable company, cliche right? In defense of consumers everywhere, it seems like shaddy customer service from cable companies is just commonplace. Low pay, long hours and a million glitches in hardware make for a job riddled in customer complaints, which makes it hard for customer service reps to REALLY care about the needs of the caller…unfortunately, this has been the case many times with our company who services the area.
It seems like no matter how many times I’m transferred or how many “managers” I talk to, the issue with outages, faulty hardware, etc. are hardly dealt with and rarely ever pleasantly. I don’t even want to calculate how many dollars in overcharges we’ve had to fight since having this particular company. Thankfully it has always been fixed but the overages were just the icing on the cake for us and we’re resigned to having to start looking for a better deal if one should come up with another company.
Poor customer service ties into the latest campaign with T-Mobile (our current cell service provider) that I’ve been working on and how they strive hard to provide each & every one of their customers with a sterling customer service experience. To be honest, I can count on one hand how many issues I’ve ever had with T-mobile personally but each and every time it has been fixed in no time flat, with sincere apologies from the company, so, partnering with them to share their Team of Experts feature is something I’m more than happy to participate in.
If you haven’t yet heard about T-Mobile’s Team of Experts, I’m excited to be the one to tell you about it. As one of the leading providers in cellular & internet services, T-Mobile is no stranger to how frustrating it can be to not get the best customer service care available or how broken the system is for consumers. This is why the company has worked hard to completely do away with automated messages or scripted “bots.” Instead, they’ve introduced a group of tight-knit customer care professionals to your individual area to help promptly, professionally and KINDLY attend to your issues. You can say goodbye to having to be transferred to department after department, being told “I don’t know” by a dozen reps and in a lot of cases, hanging up out of sheer frustration!
You can even get the same level of attention and help when you log into your T-Mobile app in the hopes of getting your needs met. Those bots I mentioned earlier? Gone, and in their place, those same friendly members of your own personal T-Mobile team. Even better, you can leave your own personal thread and come & go any time you wish, just like an actual text conversation between friends, and never have to worry about losing your place, being rerouted to an automated system or any other of the nameless hassles that you’ve experienced in the past.
It has been so exciting to work on this campaign to help spread the word about T-Mobile’s Team of Experts feature. I have never been more impressed with a company or their customer service than I have with T-Mobile since switching to them a few years back and seeing all of the awesome changes they’ve made to the company to help benefit their customers.
To find out more for yourself about these exciting changes, you can visit T-Mobile online, visit in-store or even follow via social media like Facebook|Twitter|Youtube. Be sure to check out T-Mobile’s Team of Experts.
*This post is sponsored by T-Mobile. All opinions are my own and not swayed by outside sources.*